1. Summary
This Privacy Policy explains what personal information ReelPogo (“ReelPogo”, “we”, “us”) collects when you use the ReelPogo app and website (the “Service”), why we collect it, and the choices you have.
2. Information we collect
| Type | Examples | When |
|---|---|---|
| Account details | Name, email address, sign-in provider (Apple or Google), language preferences | When you create an account |
| Your content | Videos, audio, voice recordings, scripts, captions, translations, imported media | When you use cloud features such as AI captions, translation, sync or review links |
| Purchases | Plan, renewal status, transaction ID from Apple or Google | When you subscribe or buy minutes. We never see your card details. |
| Usage and device data | App version, device model, OS, crash logs, feature usage, approximate country | When you use the app |
| Advertising data | Advertising identifier (only with your permission), ad views and rewards | On the free plan, when you choose to watch a rewarded ad |
| Connected accounts | Account name and access tokens for social accounts you connect | When you connect TikTok, Instagram, YouTube or another platform |
| Support messages | Your email and what you tell us | When you contact us |
3. Camera, microphone and face features
We ask for access to your camera and microphone so you can record, and to your photo library so you can import and save videos. You can change these permissions at any time in your device settings.
Beauty and touch-up controls work on your device. They detect where a face is in the frame so they can apply effects, but we do not create, store or share facial recognition templates or other biometric identifiers, and face data is not sent to our servers.
4. How we use information
- To provide the Service, including transcription, captions, translation, pronunciation guidance, sync and exports you ask for.
- To manage your account, subscription, AI minute balance and free monthly allowance.
- To show optional rewarded ads on the free plan and give you the reward.
- To keep the Service secure, prevent abuse and fix crashes and bugs.
- To understand which features are used so we can improve them, using aggregated or de-identified data where possible.
- To reply to support requests and send service messages, such as changes to these terms. We send marketing emails only if you opt in, and you can unsubscribe at any time.
- To meet legal obligations.
Where the GDPR or UK GDPR applies, we rely on these legal bases: performing our contract with you, our legitimate interests (security, improving the Service), your consent (personalised ads, marketing, optional analytics), and legal obligations.
5. AI processing
When you use an AI feature, the relevant audio, text or video is sent securely to our processing providers to produce the result, for example speech-to-text or translation. These providers act on our instructions and may use the data only to provide the result to us. We do not allow them, or ourselves, to use your content to train AI models.
6. Ads and tracking
The free plan offers optional rewarded ads served by Google AdMob. On iPhone and iPad, we ask for permission through Apple’s App Tracking Transparency prompt before we access your device’s advertising identifier. If you say no, you can still watch rewarded ads, but they will not be personalised.
In the European Economic Area, the United Kingdom and Switzerland, we ask for consent through a consent message before personalised ads are shown. We request non-personalised ads for users we know are under 18. Paid plans have no ads.
Learn more about how Google uses data at policies.google.com/technologies/partner-sites.
8. How long we keep information
- Projects and cloud content: until you delete them or your account.
- Audio sent for AI processing: deleted from our providers once the result is returned, and within 30 days at most.
- Account data: until you delete your account, then removed within 30 days, except backups that are overwritten within 90 days.
- Purchase records: as long as tax and accounting laws require.
- Crash and usage logs: up to 24 months, in a form that does not directly identify you where possible.
9. Your choices and rights
You can access, correct, export or delete your information. Most of this you can do in the app under Profile, then Privacy & data. You can also email privacy@reelpogo.com. We will reply within 30 days.
- Delete your account in the app, or follow the steps on our support page. This deletes your account and cloud content.
- Withdraw consent for personalised ads or analytics in the app’s privacy settings or your device settings.
- Australia. We handle personal information under the Australian Privacy Principles. If you are not happy with our response to a complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
- EU, UK and Switzerland. You also have the right to object to or restrict processing, and to complain to your local data protection authority.
- California and other U.S. states. You can ask to know, delete or correct your information, and to opt out of “sale” or “sharing”. We will not discriminate against you for using these rights.
10. Children
ReelPogo is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact privacy@reelpogo.com and we will delete it.
11. Security and international transfers
We protect data with encryption in transit and at rest, access controls and regular reviews. No system is completely secure, so please use a strong password and keep your device updated.
Our providers may process information in countries other than yours, including Australia, the United States and the European Union. Where required, we use safeguards such as the European Commission’s Standard Contractual Clauses.
12. Changes to this policy
We will post any update here and change the date at the top. If a change is significant, we will tell you in the app or by email before it takes effect.
13. Contact
ReelPogo
Privacy questions: privacy@reelpogo.com
General support: support@reelpogo.com