How can we help?

Contact the team, manage your subscription, delete your account, or fix a common problem.

Email support

Reach a person on the team, usually within a business day.

Manage a subscription

Cancel, change plan or restore purchases.

Delete your account

Remove your account and cloud content.

Contact us

Email us and a person on the ReelPogo team will reply, usually within one business day. Tell us your device model, iOS or Android version and what happened, and add a screenshot if you can.

You can also send a message from the app: Profile, then Help, then Contact support. Logs from your device are attached only if you choose to include them.

Cancel or change a subscription

Subscriptions are billed by Apple or Google, so you manage them in your store account. Deleting the app does not cancel a subscription.

iPhone or iPad

  1. Open the Settings app.
  2. Tap your name, then Subscriptions.
  3. Choose ReelPogo, then Cancel Subscription, or pick a different plan.

Android

  1. Open the Google Play Store.
  2. Tap your profile picture, then Payments & subscriptions, then Subscriptions.
  3. Choose ReelPogo, then Cancel subscription.

You keep your paid features until the end of the period you have paid for. For refunds, go to reportaproblem.apple.com for Apple purchases, or follow Google Play’s refund steps for Android.

Restore purchases

On a new phone or after reinstalling, open ReelPogo, go to Profile, then Plans, and tap Restore purchases. Make sure you are signed in with the same Apple ID or Google account you used to subscribe.

Delete your account and data

You can delete your ReelPogo account at any time from inside the app.

  1. Open ReelPogo and go to Profile.
  2. Tap Privacy & data, then Delete account.
  3. Confirm. Your account, projects, scripts and cloud videos are deleted within 30 days.

Videos already saved to your camera roll or posted to other platforms are not affected. If you can’t open the app, email privacy@reelpogo.com from the address on your account and ask us to delete it.

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it first using the steps above.

Free plan and rewarded ads

The free plan includes 5 AI videos each month. To unlock one, you can choose to watch a short ad. If an ad doesn’t load, check your connection and try again; you won’t lose the video. If you’d rather not see ads at all, any paid plan removes them.

Fix common problems

Camera or microphone is black or silent

Go to your device’s Settings, find ReelPogo, and turn on Camera and Microphone. Then close and reopen the app.

Teleprompter scrolls too fast or too slow

Tap the speed control on the recording screen, or turn on Voice pacing so the script follows your voice.

A translation reads oddly

Open the translation editor, tap the line and edit it, or tap Ask a native speaker to send a review link. Translations are produced by AI and should always be checked before posting.

My AI minutes ran out

Minutes reset at the start of each billing month. You can top up 30 minutes for $1.99 under Profile, then Plans.

Report content or a rights issue

If you think content made with ReelPogo infringes your copyright or rights, or breaks our rules, email support@reelpogo.com with a link or description, your contact details, and the reason for your report. We review every report.